Should I Thank Customers Who Give Me a Good Review

When customers give you feedback, whether it's positive or negative, they're taking time out of their mean solar day to send you an important message. Sometimes the customer is blown abroad by your difficult work and efficiency, and sometimes they're frustrated by a bad situation. In either case, a customer feedback thank yous message can assist you make the about of the situation. Here are six customer feedback give thanks yous messages that y'all tin utilize in any situation.

6 Customer Feedback Thanks Messages for Every State of affairs

1. Positive Feedback Email

One of the best feedback messages you can receive is a glowing electronic mail from a happy client. When this happens, give yourself a pat on the back for a job well done. Or, if the client mentions a specific employee, let them know. Anybody likes to hear nice things.

It'southward likewise of import to provide a feedback thanks message. Evidence your customer that you appreciate that they took time out of their day to send you a message. If a customer is very enthusiastic well-nigh your company, this might also exist the time to ask for a testimonial. Or, if yous're looking for shorter reviews or more advert, ask your customer to share their opinion via social media, or on a review site.

Hither'southward an instance positive feedback thanks email to try. You'll need to customize this email according to what your client said and the experience that they had.

Hi (client's proper name)

Thank you so much for taking the time to send this! Everyone here at (business organisation name) loves to know that our customers enjoy what we do.

We're glad that yous loved (product, service, experience, person etc.). We are always trying our all-time to make your feel memorable, and we're glad that we've achieved it!

This is such terrific feedback, we'd really like to share it with others. Would you lot share what you wrote in a testimonial? We're collecting written or video testimonials at this link (landing page link). Testimonials really help us spread the discussion virtually (business organisation proper name) and bring in more customers. We hope you'll assist us share your kind words with all of our customers!

Thank you again! We're looking frontwards to making your experience even better in the time to come!

All-time,

(Your name)
(Your title)
(Your email)

Recall, if you're not looking for reviews on your website, modify the request accordingly. Yous might try instead, "Would you share what you wrote in a Facebook postal service?" or "Would yous share what you wrote in a Google review?"

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ii. Negative Feedback Email

A positive feedback thank you e-mail is keen to read, only not every message you receive will exist positive. At some point, you'll probably receive a negative feedback email from a customer. These can exist difficult to read, specially if the message is angry and emotional.

Your client took the fourth dimension to ship an email instead of writing a review, so there's a good chance this bulletin will exist long. Y'all don't demand to respond to every point, just you should respond to the major ones. Mostly, customers take the time to share negative feedback for one of 2 reasons; they saw a problem and would similar it solved, so other customers don't experience it, or they were frustrated and let down by the experience, and would like it rectified. In your reply, yous take a chance to do this.

First, take a breath. It's improve if you don't respond to this email correct away. Walk away for a while and exercise something else. When you lot're ready, apply this feedback response template to avoid replying with an overly emotional response.

Hi (client's proper noun),

Thank you for taking the fourth dimension to arrive touch. I'm sorry to hear that your feel with (business organization name) wasn't good. We try hard to make every experience positive, only sometimes we miss the marker.

Thank you for letting me know about (problem mentioned). I'chiliad going to talk to our team and fix this. Please know that this is non normally how nosotros do business. We desire all customers to experience welcome and appreciated, and we're sorry that this didn't happen for you.

We hope you'll consider giving usa another try. If so, delight use this coupon for (discount or offer). If non, I understand.

Give thanks you again for bringing this to our attention.

Sincerely,
(Your name)
(Your title)

Yous'll need to customize this feedback thank y'all message depending on the negative feedback you receive. If the customer writes a reasonable e-mail pointing out a problem, they simply want information technology to be solved. If yous can solve the problem, practice so. If you tin't or won't, don't brand promises. Either way, acknowledge the state of affairs and offer an apology.

If the customer seems unreasonable, and writes most a problem that can't be solved, isn't relevant to your concern, or is verbally abusive, attempt a slightly dissimilar arroyo. Admit the customer's concerns, and offer a brief, ane-sentence explanation. Don't engage on an emotional level. This is probably a customer y'all'd prefer not to encounter again, so consider deleting the paragraph of the template making an offer to welcome them back.

iii. Mixed Feedback E-mail

This email might be a bit perplexing at first. You might not know how exactly to reply. In a mixed feedback email, your customer might tell you that they enjoyed their experience overall, only they had some problems. Or, maybe they had several problems, merely still expressed positive feelings towards your business organisation. Though this electronic mail might be a fleck confusing, your feedback cheers response volition yet have some common elements.

Every bit previously mentioned, it's important to acknowledge the issues your customer had. If they are fixable, assure your customer that you will accept measures to make a prepare. If the issues aren't fixable, explain why. Here'south a mixed feedback email response template to get yous started.

Hi (customer's name),

Thank y'all for taking the time to write this, and for pointing out these issues. We piece of work hard to requite all of our customers a great experience, and we want to keep improving. I've talked with our teams hither, and we're working on fixing these bug. Likewise, thank you for your kind words about our business. Nosotros really appreciate both the kindness and the honesty.

We're going to gear up these issues and we hope you'll (visit / shop with) the states again. Every bit a modest thank you for your feedback, I promise you'll use this (discount or offer) adjacent time.

Nosotros promise to see you once again soon!

Best,
(Your proper noun)
(Your title)

If a customer takes the time to give you both positive and negative feedback, information technology indicates that they're an honest, reasonable, and tactful person. They didn't write to y'all because they were angry or malicious. This is probably the blazon of customers you want to keep, then a discount or offer will help them to come back.

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4. Positive Review

Reviews are usually shorter than emails, so the feedback thanks message hither should be a bit different. It's a good idea to monitor your reviews regularly, and respond to customers. Studies evidence that most customers look businesses to respond to their reviews, though most businesses don't. Responding volition show other potential customers that you are attentive and you care most your customers' experience.

For this feedback template, let's assume the review is fairly brusque, peradventure ii or three sentences maximum. Perhaps the reviewer pointed out a particular affair that they liked, such every bit a great production.

Hi, (customer's proper noun)! Thanks for taking the time to mail this! We really appreciate information technology. We also beloved (feature or production customer mentioned). We besides highly recommend (another, related feature or production). We look forward to seeing you over again before long!
Best,
(Your name)
(Your title)

This can likewise be a expert time to ask for a testimonial or additional review on your website. Nevertheless, non all review websites allow this. Take time to review the site'southward policies first, and remember that policies differ from site to site.

5. Negative Review

A negative review, just similar a negative email, is difficult to read. A negative review is often worse, since other customers will encounter it likewise. Yous might be tempted to try and remove the negative review somehow. However, if the review is made by a real customer and it's not abusive or inappropriate, information technology's unlikely to be removed. Instead, consider a response that will assist the customer and other potential customers reading the review.

One time over again, consider what type of negative feedback you're working with. If the customer points out a problem in a reasonable fashion, there's a hazard to fix it. Simply, if the customer has unrealistic expectations or a complaint you tin can't fix, it may exist better to briefly explain, and motility on.

Endeavor this feedback cheers template for a relatively brusk negative review.

Hi (client'south name), we appreciate you taking the time to write a review and bring these bug to our attending. Nosotros want y'all to know that we have solved this problem. We'd honey a chance to make this correct, so we hope yous'll consider (visiting / shopping with) united states of america again. If we can deliver an exceptional experience for you lot, we hope y'all'll consider editing your review.

Nosotros hope to see you before long!
Sincerely,
(Your name)
(Your title)

Recall, don't claim to take fixed the problem unless you have. If the customer pointed out something that can't really be fixed, or made unrealistic expectations, offering a brief explanation near this instead. For instance, if your customer said something like "this store is fashion too expensive" you might include an explanation like, "Our prices are higher than yous might see at other stores considering all of our appurtenances are off-white trade and help deserving businesses and families flourish. We hope you lot'll visit again and be a function of this with us!"

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Download the Customer Feedback Strategy Toolkit

6. Mixed Review

Just like the mixed feedback email, a mixed review tin be puzzling. This customer might point out some things they liked, besides as some problems that they had. But, just similar the mixed feedback email, a mixed review can be very valuable. When a client points out good and bad things, they're probably non being overly emotional or spiteful, they're being honest. This is probably a reasonable person that would even edit their review if the bug were fixed.

Try this feedback cheers template for a mixed review:

Hi (client'south proper name), thanks for taking the time to write united states of america a review. Give thanks you for the kind words, and as well for your honesty. We want to make every customer's feel great, and we appreciate you pointing out these issues, so we tin can set them!

I've talked with our team and nosotros've fixed these problems. We hope you'll consider (shopping with / visiting) us over again. If we can actually deliver the experience we strive for, we hope you'll consider updating your review.

Nosotros hope to encounter you lot again!

Sincerely,
(Your proper name)
(Your title)

These feedback thank you responses are just a starting point. You'll need to customize them based on what your customers say and what they're looking for. Also, remember that canned, identical responses won't look good on a public review forum. Listen to your customers, acknowledge their concerns, be friendly and professional, and yous can write a five-star response to any type of feedback y'all receive.

Posted in: Customer Feedback

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